Clocking-In App Redesign

UX Case Study
How it started....
As a Skills Trainer in my current company, I frequently hear feedback from my colleagues about issues that negatively impact their work life. It is often that we feel helpless and think that we cannot do anything about it. But what if we can do something about it?

I was inspired to undertake this project with the goal of making a positive difference in the daily work lives of my colleagues and our organization. By improving the clocking-in app, we can streamline and simplify a small but important aspect of our workday, resulting in a greater impact on overall productivity, satisfaction, and success. By redesigning the app with the needs of employees in mind, organizations can create a more positive and productive workplace culture that benefits everyone.
My Role
Tools Used
UX Researcher
UX Designer
UI Designer
Figma
FigJam
Design Process
Empathize > Define > Ideate > Prototype > Test
Empathize
Research Goals
• To identify the current pain points and usability issues with the existing clocking-in app.
• To understand the needs and preferences of users in terms of a user-friendly clocking in app.
Research Questions
• What are the current pain points and usability issues with the existing clocking-in app?
• How can the user interface be redesigned to improve the ease of use and accessibility of the clocking-in app?
• What features should be added or removed from the clocking-in app to enhance its usability?
• How can the clocking-in app be designed to minimize user errors and reduce the need for technical support?
Target Participants
• People currently working in the company
• Various ages from 20 to 50 years old
• Participants with different genders and nationalities
Survey Questions
1. What are your feelings about the amount of time it takes to clock-in using mochi-ya? What was easy and what was challenging?
2. Have you ever encountered any errors or technical issues when clocking-in? If so, how were they resolved?Can you describe a time when you found clocking in or out particularly frustrating or challenging? How did it make you feel?3. Which features or elements do you find most useful in the current clocking-in site? Are there any features you would suggest adding or removing to make the clocking-in more user-friendly?
4. Overall, how easy or difficult is it to complete clocking in and out?
Survey Responses
I was able to gather a total of 11 participants to help me out with the case study. All 11 participants are currently working in the company, coming from different workplaces and with different ages and genders.
Competitive Analysis
To gain more insight, I've decided to do a competitive analysis between the existing time recorder services available in Japan. I've chosen top 6 providers and listed down their competitive features.
Define
Affinity Mapping
I've sorted the answers based on the basic notable patterns I observed, categorized into - easy, challenging, not needed, and other user designs. I've decided to dissect more into the "challenging" category and here's what I came up with:
Personas
I made these two personas to enhance the user-centered approach in my UX case study.
With these personas in mind, I utilized the How-might-we (HMW) tool so that I could address the users needs effectively.
How might we...
..redesign the clock-in system for employees so that it would help them to clock-in accurately and on time?
Ideate
User Journey Mapping
To visualize and analyze the entire user journey, I've mapped out the actions, tasks, emotions involved, as well as the improvement opportunities I could include on my redesign.

Case study still in progress...

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